Safaricom’s MPesa services had been down since yesterday 10.oo am
morning.
The integrated communication service provider announced on
twitter; @SafaricomLtd We
are experiencing a technical fault affecting M-PESA Service. Our technical team
is working on quick resolution. Inconvenience regretted.
They later on posted a press release explaining the situation at
hand, “Leading Integrated Communications service provider
Safaricom regrets to inform its customers of an outage on the M-PESA service
since 10.00 am this morning.
As a result of this, M-PESA customers are not able to access M-PESA services including
sending money, depositing and withdrawals, ATM withdrawals, buying airtime,
bank to M-PESA, pay bill and buy goods as well as web transactions.
Expressing regret over this outage, Safaricom CEO Bob Collymore said, “Our
technical team is working around the clock to ensure that the service is
operational within the shortest time possible. We would also like to assure all
our M -PESA customers that their money is safe.”
For any inquiries or clarifications, customers and agents have been advised to
call M-PESA customer support on 234 or email M-PESA@safaricom.co.ke
Several clowns on social media took the opportunity to scare
unknowing Kenyans to believe that Safaricom had been hacked and they were set
to lose their money. Panic was reflected by the comments many posted. Have a
look:
Rose Maina gosh
aki op its not tru...cz am tryin to buy credo n inakataa...
Adonijah Otieno My
0.00 balance
Shanti Hum Sai Gai.!
Bob yangu ime go..!itx true..!
Sherrielle Winn
Cherriey haha..125 bob yangu
Alies Mbugua Welkam 2 airtel my ppl itz nw the beta
optn
Kigondu Peter Gez wat, i have been tryn to withdraw
since morning inakataa then sends thz mesaage.....
Gracey Gee M khai...yangu imekataa ata kubuy airtym!
Sherry Sallyve wooot!!!
Winny E Knight true,i had 685 kwa mpesa,nkawasha phone
leo morning ilikua 68500 nisha withdraw but sa naogopa kuhandwa solo nishare na
nani???
For now, Mpesa is back.
The group’s CEO Bob Collymore posted on twitter @bobcollymore MPESA
is now back up following an internet connection problem with the hosted
platform. Pls accept our apologies for the inconvenience.